We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservices@giostockings.com we will then provide full details 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservices@giostockings.com

Damages and Issues

Please inspect your order carefully as soon as it is received.

Any visible damage, defects, incorrect items or other issues with your order should be reported to us within 24 hours of delivery.

When contacting us, please provide your order number, details of the issue and clear photographs showing the product, packaging and any damage or defect. We may be unable to assess a claim where appropriate photographic evidence has not been provided.

Claims for visible damage or issues reported more than 24 hours after confirmed delivery may be declined where we are unable to establish that the damage or issue was present at the time of delivery.

For items purchased as Imperfect, imperfections that were clearly disclosed as part of the product description at the time of purchase will not be considered faults.

This 24-hour reporting request does not affect your statutory rights in relation to goods that are faulty, not as described or otherwise do not conform to your legal rights.

Exceptions / non-returnable items
Certain types of items cannot be returned.

Items taken out of the packing including underwear and stockings - once opened this invalidates the return process. Please get in touch if you have questions or concerns about your specific item. 

Returns & Hygiene Policy

For hygiene reasons, all returned items must be new, unworn, unused and in their original condition, with all tags, packaging and protective seals (where applicable) intact.

Please ensure that all hosiery is tried on with care. We reserve the right to refuse returns where items show any signs of wear, stretching, snagging, fragrance, make-up, deodorant, body lotion, pet hair or any other indication that they have been worn or used.

Tights, Hold Ups & Underwear

Due to the intimate nature of these products, tights, hold ups, briefs, thongs, lingerie and other intimate garments must not be worn if you wish to return them.

Items that have been worn, washed, soiled, damaged or are otherwise unsuitable for resale cannot be accepted for return and will be returned to you ( for a fee) or disposed of.

We reserve the right to inspect every returned item before a refund is approved.

For hygiene and quality assurance reasons, all returned items are carefully inspected before a refund is approved. Items that do not meet our returns criteria will be returned to the customer( with fees)  or disposed of. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

If parcels are sent back to us via the courier as a "return to sender " or not collected / delivered after attempts by the courier - a charge will be applied for this cost and deducted from any refund of the products - you will then be able to reorder and pay the delivery costs again if still required 

PLEASE NOTE – if you refuse any shipments upon delivery, you will still be responsible for duties, taxes and customs fees for the shipping. Please contact the relevant import authority as the goods no longer belong to us they now belong to you.  

Exchanges

To ensure every customer receives a brand-new, unworn product, Gio does not offer direct exchanges.

If you wish to order a different size, colour or style, please return the original item to us in accordance with our Returns Policy.

Once your return has been received and inspected to confirm it is in its original, unworn condition with all original packaging intact, we will process your refund. Refunds will be issued to your original payment method, less any applicable delivery charges and discounts applied to the original order, where appropriate.

After your refund has been processed, you are welcome to place a new order for your preferred item.

This ensures stock availability and allows us to process your request as quickly and accurately as possible.

We recommend placing a new order as soon as possible if you require an alternative size or colour, as popular items may sell out while your return is in transit.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservices@giostockings.com